Privacy and Security Policies
Collecting Information About You
There may be times (such as when you purchase or order a product) when we ask you to provide certain contact information about yourself, such as your name, shipping/billing address, home/work/mobile telephone number, email address, credit card information, birth date and other information. We may also maintain a record of your product purchases.
Whether or not to provide such information is completely your choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our website. In addition, we may need to contact you via phone, email, or mail to address questions or issues specific to your order, entry, etc.,even if you have opted to not receive marketing communications from us.
In general, you can visit many of our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us, other electronic markers and identifiers and other information about our site and mobile app traffic. We may analyze this data for preferences, trends, site usage statistics, and to recognize you. We may also receive usage data from your mobile phone or other device you use to access our website or our mobile application, including location data, which we may also combine with other information.
Using Information About You
We use your contact information for analytical and marketing purposes, such as:
- confirming and tracking your order, subscription, or registration;
- analyzing preferences, trends, and statistics;
- informing you of our new products, services, and offers; and
- providing you with other information from and about Smokey Mountain Smokes
We contact you only in ways compatible with your communications choices. To the extent necessary for such purposes, we take reasonable steps to make sure that your contact information is accurate, complete, current, and otherwise reliable. To serve you better, we may combine information you give us online or in stores you purchased our products. We may also combine that information with publicly available information. We use that combined information to enhance and personalize the shopping experience of you and other customers, and to recognize our customers so that we can communicate with you directly about our products and events that may be of interest to you, and for other promotional purposes.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc (“Service Providers”). We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Opting Out Of Marketing; Updating and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you would like to update or correct your email address, mailing address home/work/mobile phone number or other contact information with us please contact our Customer Service team at support @smokeymountainsmokes.com
You may also click the designated unsubscribe link at the bottom of all email advertisements to be removed from future email updates.
Please note that any requests to remove or update your contact information may take up to ten business days.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard your information delivered to us electronically, our website uses a backend third party provider that encrypts your credit card number, name, and address so only we are able to decode your information. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
Links to Third Party Websites